Frequently Asked Questions
Everything you need to know before your next adventure.
What makes Vietnam Hikers gear suitable for tropical climates?
Our apparel is engineered with high-performance, moisture-wicking fabrics and integrated ventilation zones specifically designed to handle high humidity and heat.
How long does shipping take within Vietnam and internationally?
Domestic orders typically arrive within 2-4 business days. International shipping varies by location but generally takes 7-14 business days via our global courier partners.
Can I return or exchange an item if it doesn't fit?
Yes, we offer a 30-day hassle-free return and exchange policy. Items must be unworn, in their original packaging, and with all technical tags attached.
Are your hiking boots and backpacks waterproof?
Most of our footwear and packs feature specialized DWR (Durable Water Repellent) coatings or internal waterproof membranes to keep your gear dry during heavy rain.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and local payment options including MoMo and VNPay for our customers in Vietnam.
How do I care for my technical outdoor clothing?
To maintain fabric integrity, we recommend machine washing on a cold, gentle cycle and air drying. Avoid fabric softeners as they can clog the breathable pores of the material.